Return and Refund Policy
At Harmony Essentials, we take pride in providing quality products and carefully prepared items. Please read our policy carefully before placing an order.
No Returns or Exchanges (General Policy)
- All sales are final.
- No returns, exchanges, or changes are allowed once an order has been confirmed and processed.
- This includes changes to product selection, quantity, delivery date, or customisation details.
Sale Items
- All sale and promotional items are strictly non-refundable and non-exchangeable.
Defective or Damaged Items
Returns or refunds will only be considered if the product is proven to be defective or damaged upon delivery.
To be eligible for a replacement or refund:
- Customers must notify us within 24 hours of receiving the item.
- Clear photos and/or videos of the defect must be provided.
- Items must be unused and in original condition, unless the defect is inherent.
Harmony Essentials reserves the right to assess the claim and determine whether a replacement, store credit, or refund will be provided.
Delivery Issues
- We are not responsible for delays or issues caused by incorrect delivery information provided by the customer.
- Failed delivery due to incorrect address, recipient unavailability, or refusal to receive will not be eligible for refund.
Order Confirmation
Once an order is confirmed and payment is made:
- No cancellations, amendments, or refunds will be allowed.
- This applies to all customised, made-to-order, or perishable items.
Right of Final Decision
Harmony Essentials reserves the right to make the final decision on all return and refund matters.